Prices:
All prices are including VAT/IVA. We reserve the right, at any chosen time, to price changes in the shop. For countries outside the EC, the prices are without VAT/IVA and will be deducted at the checkout.
Terms of payment:
We offer three pre-payment methods:
KLARNA PAYMENTS- Different payment options depending on your location. For anyone within the EU, the UK, and Nordic countries Klarna offers 3 interest-free payments. Basically, you would pay one amount on the day of purchase, the second payment would be in 30 days, and the last payment in 60 days. The Payment options available for you via Klarna will be clearly stated at checkout. Read more on Klarna.com, choose your country in the footer on the Klarna website to get the correct information for your country. (Klarna Finance is only available for private people)
BANK TRANSFER – When paying with Bank Transfer you must select to pay any transfer fees when making the transfer!
PAYPAL – Simple and effective, all you need to send a payment is your e-mail address and your password. All your card information is secure and protected in your Paypal account. If you don´t have a Paypal account, it is very easy to set up, please read more here: PayPal
Company Information:
Advanced Audio Microphones Europe Lda
Orders:
An order is binding.
Shipping:
We use DHL and the regular postal servide, For more information about Shipping, please read our Delivery information.
Advanced Audio Warranty Information:
Your microphone has been manufactured and tested to the highest quality standards by Advanced Audio Microphones. This Limited Warranty offered by Advanced Audio Microphones covers defects in material or workmanship for 2 years from the date of purchase. We will repair or replace any Advanced Audio microphone that fails to meet factory specifications during the warranty period.
What is covered?
Advanced Audio Microphones warrants our products against defects in material or workmanship as follows:
Advanced Audio will replace at no charge for parts only or, at our discretion, replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use, service and maintenance. If Advanced Audio is unable to provide a replacement and repair is not practical or cannot be made in a timely fashion, Advanced Audio may elect to refund the purchase price in exchange for the return of the product. Advanced Audio does not cover the shipment costs to return the product to us. However, we will incur the cost to return the product back to you.
How long does the coverage last?
Our warranty covers 2 years from the documented date of purchase.
What our warranty does not cover?
Our warranties do not cover any problem that is caused by:
A. Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
B. Conditions, malfunctions, or damage resulting from normal wear and tear, improper installation, improper maintenance, misuse, abuse, negligence, accident, or alteration.
C. Accessories, connected materials, and products, or related products not manufactured by Advanced Audio.
Our limited warranties are void if a product is returned with removed, damaged, or tampered labels or any alterations (including removal of any component or external cover).
How to file a claim?
Advanced Audio will not provide any warranty coverage unless claims are made in compliance with all terms of the controlling warranty statement and you follow the proper return procedure. To request warranty service, you will need to provide:
- The sales receipt or other evidence of the date and place of purchase.
- A description of the problem.
- Paid shipping to :
Advanced Audio Microphones Lda.
Praceta Fonte de David C-21
Pinhal
2510-144 Obidos
Portugal
Complaints/Warranty repairs:
If an item is non-repairable, non-replaceble you will receive a refund of the purchase. You need to be able to produce your item receipt to be eligible for a refund because of a complaint. If your item is to be sent to our warranty service center for repair, you will need to contact us first to receive an RMA number. This number and further information will be obtained after contact with customer service. Please e-mail any such requests to info@advancedaudio-europe.com.
Returns:
If you have changed your mind and wish to return your micropone, please send us an e-mail or contact us via telephone. To be eligable for a refund, please do not unpack your microphone, return it in the same box it was shipped to you in, unopened, return shipped with 14 days of reciept. Your purchase will be refunded at arrival of goods at AA Service Center (adress will be provided). You will not be refunded for shipping cost and a €20 administration fee will be deducted from the refunded amount. You will pay for the return shipping cost and use UPS, DHL or other trusted courier for the return, please make sure you purchase a shipping service that is distributed to the company address and not to a shipping center for pick up.
Happy customer warranty:
Our products are of high quality and we would like to provide a high service level. Therefore, if you should for any reason not be happy with your item or any other issues within the ordering process, please contact us! We will try to find the best solution for any issue.
Personal information:
No customer information will be forwarded or sold to any third party.
Copyright:
All material on this web site are copyrighted and proteced according to law. And all content, except for material belonging to our partners and disturbutors, belongs to Advanced Audio Microphones Europe Lda. All content of the web site must not be copied, reproduced, altered or transferred or be stored in any way or form.
Cookies:
We use cookies to ensure that we give you the best experience on our site. Cookies are files stored in your browser and are used by most websites to help personalise your web experience. By continuing to use our website without changing the settings, you are agreeing to our use of cookies. The cookies are used for: Analysis of visitor behaviour (known as ‘analytics’) To personalise pages and remember visitor preferences.To manage shopping carts in online stores. You can at any time manually remove the cookie from your harddrive.